Terms & Conditions

Last updated: 26 May 2025

Acceptance of Terms

By accessing or using partshyper.co.zw you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use the platform. We reserve the right to update these terms at any time; continued use constitutes acceptance of the revised terms.

Use of the Platform

You must be at least 18 years old to create an account. You agree to: provide accurate registration information; maintain the security of your account credentials; not share your account with others; not use the platform for any unlawful purpose or in violation of any Zimbabwean law.

Buyer Terms

Orders: Placing an order constitutes a binding offer to purchase. Orders are confirmed when the seller accepts them and we send you a confirmation.

Prices: Prices are displayed in USD. PartsHyper reserves the right to correct pricing errors before order fulfilment.

Product descriptions: Sellers are responsible for accurate product descriptions. PartsHyper does not warrant that descriptions are complete or error-free.

Seller Terms

Sellers must: list only items they legally own or have the right to sell; provide accurate descriptions and photographs; price items honestly and not engage in price manipulation; fulfil orders promptly once accepted; respond to buyer enquiries within 24 hours.

Sellers who violate these terms may have their shop suspended or permanently removed from the platform.

Payments

PartsHyper accepts EcoCash, ZimSwitch, Bank Transfer, and Cash on Delivery. Payments must be made through official PartsHyper checkout channels. PartsHyper is not responsible for payments made outside the platform to individual sellers.

Returns & Refunds

Buyers may request a return within 7 days of receipt if the item is: not as described; defective; or the wrong part. Items must be unused and unmodified. Approved refunds are processed at 80% of the purchase price. Return shipping costs are the buyer's responsibility unless the item was incorrectly described. See our Money Payback Guarantee for full details.

Prohibited Activities

You may not: scrape or copy content from the platform; attempt to gain unauthorised access to our systems; post false or misleading listings; engage in shill bidding or fake reviews; harass other users or sellers; use the platform to facilitate money laundering or fraud.

Intellectual Property

All content on partshyper.co.zw — including logos, design, text, and code — is owned by or licensed to PartsHyper / AstraMinds. You may not reproduce, redistribute, or commercially exploit any content without prior written permission.

Limitation of Liability

PartsHyper acts as a marketplace intermediary. We are not party to transactions between buyers and sellers. To the fullest extent permitted by Zimbabwean law, PartsHyper shall not be liable for: product defects; seller misrepresentations; loss of profit; indirect or consequential damages.

Governing Law

These terms are governed by the laws of Zimbabwe. Any disputes arising from use of the platform shall be subject to the exclusive jurisdiction of the courts of Zimbabwe. You agree to attempt good-faith resolution before initiating any legal proceedings.

Contact

Questions about these terms? Contact us at:

Email: info@partshyper.co.zw
Phone: +263 771 393 916