Help & Support

Browse products, add items to your cart, and click "Proceed to Checkout". Fill in your delivery address, choose your delivery method and payment option, then click "Place Order". You'll receive a confirmation once we process it.

No — you need to register for a free account to place orders. This lets us track your orders and send you updates. Registration takes under a minute.

Contact us immediately via WhatsApp or phone if you need to change or cancel. Orders already dispatched cannot be cancelled, but may be eligible for our return policy.

Harare instant delivery: 2–4 hours. Same-day delivery within 100km of Harare: end of business day. Next-day delivery to Bulawayo, Mutare, and other cities: next business day.

Harare instant: $3. Within 100km same-day: $5. Bulawayo/Mutare next-day: $10. In-store collection is always free.

Yes — we deliver Monday to Saturday. Sunday deliveries are available for urgent orders — contact us to arrange.

EcoCash, ZimSwitch/POS, Bank Transfer (ZB Bank), and Cash on Delivery. See our Payment page for full details.

Always pay through the official PartsHyper checkout — never send money directly to individual sellers. Our checkout is served over HTTPS and we never store your card details.

Yes. Select "Cash on Delivery" or "ZimSwitch / POS" at checkout. Have your payment ready when the delivery agent arrives.

We offer an 80% money payback guarantee. Return eligible items within 7 days of receipt. Items must be unused and unmodified. See our Guarantee page for full details.

Contact us within 7 days via phone or email (info@partshyper.co.zw) with your order number and photos of the item. We'll guide you through the return process.

Approved refunds are processed within 5 business days of us receiving the returned item.

Visit our Sell on PartsHyper page for full details. It costs $10/month with no commissions — open a shop at myshop/register.php.

No. We charge a flat $10/month listing fee. Every dollar from your sales is yours to keep.